Account Manager
- Neumann&Müller Iberia S.L.
- Presence / Mobile
- Junior, Career start
- Customer service, hotline
- Fulltime
Who we are
Our internationally positioned, multilingual team ensures the perfect technical implementation of events, trade fairs and conferences - from the planning phase to execution and debriefing. In order for these individual projects to be successfully implemented, a team with local know-how, great expertise and a lot of motivation is required. We know very well that we can only be successful as a team and we want to position ourselves accordingly.
Your tasks
- Customer Relationship Management: serving as the first point of contact for customers, answering their questions and providing solutions and managing customer orders and ensuring timely delivery of services.
- Request and Documentation Handling: gathering necessary documents from customers and ensuring all required paperwork is complete and accurate.
- Order Monitoring: overseeing the entire ordering process from start to finish, ensuring that all customer needs are met and orders are processed smoothly.
- ERP & Portal Operations: operating company’s ERP systems and trade fair portals, accurately entering and tracking customer orders, updates, and transactions.
Quotation Preparation: preparing and sending quotations to customers based on their needs and requests, ensuring accuracy and clarity. - Order Follow-Up & Complaints Management: accepting subsequent orders, handling follow-up inquiries, and addressing customer complaints in a timely and professional manner.
- Technical Translation: acting as a communication bridge between non-technical customers and our technical teams (such as rigging planners and construction managers), ensuring that both sides understand requirements and deliverables.
Your profile
The Account Manager team is the first point of contact for the trade fair company's customers. They place their questions and orders here. The Account Managers answer questions and request the necessary documents from customers. They monitor the ordering process and operate our company's ERP systems and the trade fair company's portals. They are also responsible for preparing quotations and accepting subsequent orders or customer complaints. In a way, the account managers act as translators between technical laymen and experts such as technical rigging planners or construction managers.
- Professional experience in business correspondence
- Experience in project management
- Confident handling of all common MS Office programs
- Technical understanding
- Business fluent in English and Spanish
- Availability to work some weekends
You can expect from us
- Trusting and partnership-based cooperation at eye level
- Interesting jobs in a diverse, international environment
- An innovative and growth-oriented company with a matrix organisational structure and an open corporate culture
- Further training opportunities and support in acquiring further qualifications as well as opportunities for further development in new technologies.
Are you keen to know more?
Please note, we are shortlisting and interviewing before the closing date. You are encouraged to apply at your earliest convenience to ensure you do not miss out on this exciting opportunity!
However, if this role isn't for you, but sounds like a fit for someone you know, please direct them to our job page.
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